- Customer Service
We offer free shipping for all Canadian & US orders.
Free Shipping on Orders over $75 in Canada
We have a flat rate shipping charge of $12.99 on orders under $75 in Canada.
DELIVERY TO United States
Free Shipping on orders over $100 shipped within the contiguous United States. We have a flat rate shipping charge of $19.99 on orders under $99.99
You must contact our Customer Service Department to return any goods purchased and to get a Return Authorization (RA) number.
You may return new, unused items within 10 days of delivery for a refund. Please note that shipping charges can't be refunded and a 15% charge will be deducted from your refund for administration fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Flashlightworld.ca is a Canadian owned and operated business. Our customers are never charged any customs duty or brokerage fees. All prices on our website are in Canadian dollars.
Every order placed and shipped within Canada is subject to all applicable taxes.
You can recover your lost account information by clicking here.
Every product is protected by a standard manufacturer's warranty. Flashlightworld.ca will put you in contact with any manufacturer.